Autopilot Fleet — Sites & Concierges

InstallationDeployment45 Day Support Window / Preventative Maintenance

Nov 5–6 · On-site · Matt's Pickle & Padel, Pittsburgh

Mon

Robotic Pulse · Plan

Review issues · pick visits · assign concierges

Wed

Robotic Pulse · Blockers

Parts · OEM follow-up · customer input

Fri

Robotic Pulse · Status

Closed · carry-over · next steps

28Sites

19Active

8Pilot

7Priority

CR remote support across 28 active sites

Site locations

Site Status:

OEM:PUDUKENNONGausium✱CenoBots✱

Region:

Site & concierge directory

Status:

Facility:

Sports & Recreation

Pending: Canine Training (?)

Food & Drink

Medical

Education

Pending: High School (?)

Concierges:

Needed or pending shipments only

8 of 35 sites

SoFive La Pershing
3900 S Ashland Ave, Chicago, IL 60609 (Multidisciplinary Sports & Rec Facility)
SoFivemidwestPUDU CC1 ProSingle-parentedShipmentDirections
Pilot
Issues: Docking station issues. Staff leaving supplies out (3 times). Sink faucet attachment issue — shipment from China.
Includes CubePadel facility. Docking and faucet attachment issues are recurring across several customers.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support
- Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)
AAAbhinav Anand(Customer Success Manager)· Customer update + closure
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesCChloe (site contact)
Pickleballerz
14424 Albemarle Point Pl Ste 115, Chantilly, VA 20151 (Pickleball)
IndependentsouthPUDU CC1 ProOrphanedShipmentDirections
Pilot
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
JGJeffrey Grez(Lead/HQ Concierge)· Concierge training lead
- Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)
AAAbhinav Anand(Customer Success Manager)· Routine check-in
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesNo concierge assigned
Gamepoint
1545 Hanover Rd, City of Industry, CA 91748
IndependentwestPUDU CC1 ProOrphanedShipmentDirections
Pilot
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
AAAbhinav Anand(Customer Success Manager)· Routine check-in
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesNo concierge assigned
Picklr Milpitas
McCarthy Ranch, 128 Ranch Dr, Milpitas, CA 95035
The PicklrwestPUDU CC1 ProDouble-parentedShipmentDirections
Pilot
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
AAAbhinav Anand(Customer Success Manager)· Routine check-in
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesAArnitaAAtif
Charge Volleyball
11100 N Kelley Ave, Oklahoma City, OK 73131 (Pickleball)
IndependentsouthPUDU CC1 ProOrphanedShipmentDirections
Pilot
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
JGJeffrey Grez(Lead/HQ Concierge)· Concierge training lead
- Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)
AAAbhinav Anand(Customer Success Manager)· Routine check-in
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesNo concierge assigned
Golden Pickleball
2199 W 800 N, Springville, UT 84664 (Pickleball)
IndependentwestPUDU CC1 ProOrphanedShipmentDirections
Pilot
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
AAAbhinav Anand(Customer Success Manager)· Routine check-in
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesNo concierge assigned
Upper Level Pickleball
160 Evans Ln, Chubbuck, ID 83202 (Pickleball)
IndependentwestPUDU CC1 ProOrphanedShipmentDirections
Pilot
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
AAAbhinav Anand(Customer Success Manager)· Routine check-in
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesNo concierge assigned
The Pickle Pad St. George
245 Red Cliffs Dr Ste 3, St. George, UT 84790 (Pickleball)
IndependentwestPUDU CC1 ProOrphanedShipmentDirections
Pilot
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
AAAbhinav Anand(Customer Success Manager)· Routine check-in
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesNo concierge assigned