CRChloe RichmondAutopilot Fleet Management

Fleet Insights by Team
InstallationDeployment45 Day Support Window / Preventative Maintenance
Nov 5–6 · On-site · Matt's Pickle & Padel, Pittsburgh
Mon

Robotic Pulse · Plan

Review issues · pick visits · assign concierges

Wed

Robotic Pulse · Blockers

Parts · OEM follow-up · customer input

Fri

Robotic Pulse · Status

Closed · carry-over · next steps

28Sites
19Active
8Pilot
7Priority

CR remote support across 28 active sites

Site locations

Site Status:
OEM:PUDUKENNONGausium✱CenoBots✱
Region:
✕Calabasas Pickleball Club — Calabasas, CA (closed) · double-click for details2Bay Club — Daly City, CA (closed) · double-click for details✕The Flying Pickle — Nampa, ID (closed) · double-click for details2Let's Go Pickleball — Peachtree City, GA (closed) · double-click for details1CFR (PickleRage) — North Charleston, SC (closed) · double-click for details✕Picklr Carlsbad — Carlsbad, CA (closed) · double-click for details✕The Picklr Corporate — Kaysville, UT (closed) · double-click for details

Site & concierge directory

Status:
Facility:
Sports & Recreation
Pending: Canine Training (?)
Food & Drink
Medical
Education
Pending: High School (?)
Concierges:
7 of 35 sites

  • Calabasas Pickleball Club

    5155 Old Scandia Ln, Calabasas, CA 91302 (Pickleball)

    IndependentwestOrphanedDirections
    Closed

    Post-mortem: what not to repeat.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    AAAbhinav Anand(Customer Success Manager)· Routine check-in

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesNo concierge assigned

  • Bay Club

    501 Carter Street, Daly City, CA 94014 (Tennis and Pickleball)

    Bay ClubwestPUDU CC1 ProDouble-parentedDirections
    Closed

    Issues: SIM card setup — unable to pull data.

    Next step: Coordinate payment plan to reactivate SIM. Abhinav Anand to check in with customer next week.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    AAAbhinav Anand(Customer Success Manager)· Customer update + closure

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesAAtifAArnita

  • The Flying Pickle

    1350 N Galleria Dr, Nampa, ID 83687 (Pickleball)

    IndependentwestOrphanedDirections
    Closed

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    AAAbhinav Anand(Customer Success Manager)· Routine check-in

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesNo concierge assigned

  • Let's Go Pickleball

    1001 Moba Dr Suite A, Peachtree City, GA 30269 (Pickleball)

    IndependentsouthAt risk / DownDouble-parentedShipmentDirections
    Closed

    Issues: Robot scratched and left marks on surface. Customer has acted on Autopilot promise.

    Next step: Robot rehoming (back to HQ) to be scheduled by Francesca St. Angel.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support

    • Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)

    AAAbhinav Anand(Customer Success Manager)· Customer update + closure

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesDDaltonWWhitney

  • CFR (PickleRage)

    5101 Ashley Phosphate Rd, Suite 160, North Charleston, SC 29418 (Pickleball)

    IndependentsouthDownSingle-parentedShipmentDirections
    Closed

    Issues: Rehoming. Workstation setup had been completed.

    Next step: Further testing/optimizations with concierges on-site.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support

    • Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)

    AAAbhinav Anand(Customer Success Manager)· Customer update + closure

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesRRahul

  • Picklr Carlsbad

    5830 El Camino Real, Carlsbad, CA

    The PicklrwestOrphanedShipmentDirections
    Closed

    Issues: Neil asked to return bot.

    Next step: Adrian Choy to coordinate shipping back to HQ.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    AAAbhinav Anand(Customer Success Manager)· Customer update + closure

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesNo concierge assigned

  • The Picklr Corporate

    559 Deseret Dr, Kaysville, UT 84037

    The PicklrwestOrphanedDirections
    Closed

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    AAAbhinav Anand(Customer Success Manager)· Routine check-in

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesNo concierge assigned