CRChloe RichmondAutopilot Fleet Management

Fleet Insights by Team
InstallationDeployment45 Day Support Window / Preventative Maintenance
Nov 5–6 · On-site · Matt's Pickle & Padel, Pittsburgh
Mon

Robotic Pulse · Plan

Review issues · pick visits · assign concierges

Wed

Robotic Pulse · Blockers

Parts · OEM follow-up · customer input

Fri

Robotic Pulse · Status

Closed · carry-over · next steps

28Sites
19Active
8Pilot
7Priority

CR remote support across 28 active sites

Site locations

Site Status:
OEM:PUDUKENNONGausium✱CenoBots✱
Region:
1Pickledilly Skokie — Skokie, IL (active) · double-click for details2RallyHouse — Carlsbad, CA (active) · double-click for details1PickleBOS — Southie — South Boston, MA (active) · double-click for details1Victory Pickleball — Loves Park, IL (active) · double-click for details✕Wenatchee Racquet & Athletic Club — Wenatchee, WA (active) · double-click for details✕Pickle Y'all — Wimberley, TX (active) · double-click for details✕BrickBat Alley — Teutopolis, IL (active) · double-click for details1Matt's Pickle and Padel — Sewickley, PA (active) · double-click for details1PickleBOS — Charlestown — Charlestown, MA (active) · double-click for details1Pala Pickleball — Spring, TX (active) · double-click for details1Holey Ballz — St. Augustine, FL (active) · double-click for details1Indianapolis Pickleball Club — Fishers, IN (active) · double-click for details1Gorin Tennis Academy — Tacoma, WA (active) · double-click for details2Rockland Pickleball Club — Valley Cottage, NY (active) · double-click for details1House of Pickleball — Leland, NC (active) · double-click for details2Pickleball Kingdom — Birmingham — Homewood, AL (active) · double-click for details1Velocity Pickleball Club — Redmond, WA (active) · double-click for details1Portres Sports Club — Philadelphia, PA (active) · double-click for details2SoFive Alameda — Alameda, CA (active) · double-click for details

Site & concierge directory

Status:
Facility:
Sports & Recreation
Pending: Canine Training (?)
Food & Drink
Medical
Education
Pending: High School (?)
Concierges:
19 of 35 sites

  • Pickledilly Skokie

    4919 Main St, Skokie, IL 60077 (Pickleball)

    IndependentmidwestPUDU CC1Single-parentedShipmentDirections
    Active

    Issues: Customer requested back attachment replacement — wear on both wheels and mop.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support

    • Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)

    AAAbhinav Anand(Customer Success Manager)· Customer update + closure

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesRRohan

  • RallyHouse

    6131 Innovation Way, Ste 100, Carlsbad, CA 92009 (Pickleball)

    IndependentwestPUDU CC1 ProDouble-parentedShipmentDirections
    Active

    Issues: Customer requested back attachment replacement — wear on both wheels and mop.

    Next step: Adrian Choy to onboard Gabriel and schedule a visit.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    AAAbhinav Anand(Customer Success Manager)· Customer update + closure

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesEEricRRandy

  • PickleBOS — Southie

    379R Dorchester Ave, South Boston, MA 02127 (Pickleball)

    PickleBOSeastPUDU CC1 ProSingle-parentedDirections
    Active

    Issues: Customer still filling the unit manually; needs proper workstation setup.

    Next step: Chloe Richmond to determine the faucet splitter required.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support

    • Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)

    AAAbhinav Anand(Customer Success Manager)· Customer update + closure

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesSShaliah

  • Victory Pickleball

    7003 N Alpine Rd, Loves Park, IL 61111 (Pickleball)

    IndependentmidwestKeenon C40Single-parentedDirections
    Active

    Issues: Wet scrub setup + testing.

    Next step: Schedule Jeffrey Grez.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Schedule concierge visit

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support

    • Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)

    AAAbhinav Anand(Customer Success Manager)· Customer update + closure

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesJJeffrey

  • Wenatchee Racquet & Athletic Club

    1913 Skyline Dr, Wenatchee, WA 98801 (Tennis)

    IndependentwestPUDU CC1OrphanedDirections
    Active

    Issues: Need to expand map and re-add workstation.

    Next step: Abhinav Anand will work with Johnny on setup.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    AAAbhinav Anand(Customer Success Manager)· Customer update + closure

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesNo concierge assigned

  • Pickle Y'all

    945 RM 3237, Wimberley, TX 78676 (Pickleball)

    IndependentsouthKeenon C40OrphanedDirections
    Active

    Issues: Water output is inconsistent.

    Next step: Abhinav Anand to check in with team on current unit status.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support

    • Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)

    AAAbhinav Anand(Customer Success Manager)· Customer update + closure

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesNo concierge assigned

  • BrickBat Alley

    122 E Main St, Teutopolis, IL 62467 (Bar & Grill)

    IndependentmidwestKeenon T10OrphanedDirections
    Active

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    JGJeffrey Grez(Lead/HQ Concierge)· Concierge training lead

    • Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)

    AAAbhinav Anand(Customer Success Manager)· Routine check-in

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesNo concierge assigned

  • Matt's Pickle and Padel

    301 Deer Run Rd, Sewickley, PA 15143 (Pickleball)

    IndependenteastAt riskSingle-parentedShipmentDirections
    Active

    Issues: Remapping to be done; concierge to be hired.

    Next step: Adrian Choy to coordinate replacement components and schedule concierge visit.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support

    • Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)

    AAAbhinav Anand(Customer Success Manager)· Customer update + closure

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesJJeffrey

  • PickleBOS — Charlestown

    440 Rutherford Ave, Charlestown, MA 02129 (Pickleball)

    PickleBOSeastPUDU CC1 ProSingle-parentedDirections
    Active

    Issues: Workstation faucet attachment setup.

    Next step: Determine the faucet splitter required.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support

    • Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)

    AAAbhinav Anand(Customer Success Manager)· Customer update + closure

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesAAhmed

  • Pala Pickleball

    20100 Holzwarth Rd, Spring, TX 77388 (Pickleball)

    IndependentsouthKeenon C40Single-parentedDirections
    Active

    Issues: Back attachment comes off during wet scrub; scheduled tasks not running.

    Next step: Adrian Choy to get on-site concierge visit scheduled. Document all flows and processes.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Schedule concierge visit

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support

    • Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)

    AAAbhinav Anand(Customer Success Manager)· Customer update + closure

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesHHuzafai

  • Holey Ballz

    190 Thomas Industry Wy, St. Augustine, FL 32095 (Pickleball)

    IndependentsouthPUDU CC1 ProSingle-parentedDirections
    Active

    Issues: Dry sweep schedule not set; losing location between buildings.

    Next step: Adrian Choy and Chloe Richmond to check deployment status with concierge. Rehire new concierge.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support

    • Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)

    AAAbhinav Anand(Customer Success Manager)· Customer update + closure

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesKKhalil

  • Indianapolis Pickleball Club

    12520 E 116th St, Fishers, IN (Pickleball)

    IndependentmidwestHealthy w/ issuesSingle-parentedDirections
    Active

    Issues: Mis-orientation.

    Next step: Connect Pudu team with Robert for on-site diagnosis.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Schedule concierge visit

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support

    • Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)

    AAAbhinav Anand(Customer Success Manager)· Customer update + closure

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesRRobert

  • Gorin Tennis Academy

    521 Military Rd S, Tacoma, WA 98444 (Tennis)

    IndependentwestPUDU CC1Healthy w/ issuesSingle-parentedDirections
    Active

    Issues: Docking issues; trouble connecting back to workstation. Consumable timeline to be established.

    Next step: Adrian Choy to schedule concierge visit.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Schedule concierge visit

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    AAAbhinav Anand(Customer Success Manager)· Customer update + closure

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesKKeon

  • Rockland Pickleball Club

    704 Executive Blvd, Valley Cottage, NY 10989 (Pickleball)

    IndependenteastHealthyDouble-parentedDirections
    Active

    Issues: Workstation faucet attachment setup.

    Next step: Determine the faucet splitter required.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support

    • Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)

    AAAbhinav Anand(Customer Success Manager)· Customer update + closure

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesMMyhrreMMuneeb

  • House of Pickleball

    115 Long Pine Dr, Leland, NC 28451 (Pickleball)

    IndependentsouthHealthySingle-parentedDirections
    Active

    Issues: Rear view camera no data.

    Next step: Adrian Choy to schedule concierge visit for Lidar camera testing.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Schedule concierge visit

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support

    • Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)

    AAAbhinav Anand(Customer Success Manager)· Customer update + closure

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesSSoyuz

  • Pickleball Kingdom — Birmingham

    251 Lakeshore Pkwy, Homewood, AL 35209 (Pickleball)

    Pickleball KingdomsouthHealthyDouble-parentedDirections
    Active

    Issues: Roller brush motor power cable anomaly.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support

    • Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)

    AAAbhinav Anand(Customer Success Manager)· Customer update + closure

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesMMontrellBBenjamin

  • Velocity Pickleball Club

    9660 153rd Ave NE, Redmond, WA 98052 (Pickleball)

    IndependentwestHealthySingle-parentedDirections
    Active

    Next step: Pash asked concierge to come out next week.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Schedule concierge visit

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    AAAbhinav Anand(Customer Success Manager)· Routine check-in

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesKKeon

  • Portres Sports Club

    901 N Front St, 914 Canal St, Philadelphia, PA 19123 (PICKLEBALL, PADEL, AND PILATES)

    IndependenteastHealthySingle-parentedDirections
    Active

    Next step: Abhinav Anand to check in with customer; Adrian Choy to check in with concierge.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    JGJeffrey Grez(Lead/HQ Concierge)· Concierge training lead

    • Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)

    AAAbhinav Anand(Customer Success Manager)· Routine check-in

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesMMarquis

  • SoFive Alameda

    800 W Tower Ave, Alameda, CA 94501 (Soccer)

    SoFivewestHealthyDouble-parentedDirections
    Active

    Issues: Customer wants courts area mapped; needs training.

    Next step: Adrian Choy to schedule concierge visit.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Schedule concierge visit

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    AAAbhinav Anand(Customer Success Manager)· Customer update + closure

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesAArnitaAAtif