Robotic Pulse · Plan
Review issues · pick visits · assign concierges
Robotic Pulse · Blockers
Parts · OEM follow-up · customer input
Robotic Pulse · Status
Closed · carry-over · next steps
CR remote support across 28 active sites
Site locations
Site & concierge directory
- Pilot
Picklr Milpitas
McCarthy Ranch, 128 Ranch Dr, Milpitas, CA 95035
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
AAAbhinav Anand(Customer Success Manager)· Routine check-in
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesAArnitaAAtif - Closed
Issues: Neil asked to return bot.
Next step: Adrian Choy to coordinate shipping back to HQ.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
AAAbhinav Anand(Customer Success Manager)· Customer update + closure
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesNo concierge assigned - Closed
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
AAAbhinav Anand(Customer Success Manager)· Routine check-in
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesNo concierge assigned