CRChloe RichmondAutopilot Fleet Management

Fleet Insights by Team
InstallationDeployment45 Day Support Window / Preventative Maintenance
Nov 5–6 · On-site · Matt's Pickle & Padel, Pittsburgh
Mon

Robotic Pulse · Plan

Review issues · pick visits · assign concierges

Wed

Robotic Pulse · Blockers

Parts · OEM follow-up · customer input

Fri

Robotic Pulse · Status

Closed · carry-over · next steps

28Sites
19Active
8Pilot
7Priority

CR remote support across 28 active sites

Site locations

Site Status:
OEM:PUDUKENNONGausium✱CenoBots✱
Region:
1SoFive La Pershing — Chicago, IL (pilot) · double-click for details2SoFive Alameda — Alameda, CA (active) · double-click for details

Site & concierge directory

Status:
Facility:
Sports & Recreation
Pending: Canine Training (?)
Food & Drink
Medical
Education
Pending: High School (?)
Concierges:
2 of 35 sites

  • SoFive La Pershing

    3900 S Ashland Ave, Chicago, IL 60609 (Multidisciplinary Sports & Rec Facility)

    SoFivemidwestPUDU CC1 ProSingle-parentedShipmentDirections
    Pilot

    Issues: Docking station issues. Staff leaving supplies out (3 times). Sink faucet attachment issue — shipment from China.

    Includes CubePadel facility. Docking and faucet attachment issues are recurring across several customers.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support

    • Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)

    AAAbhinav Anand(Customer Success Manager)· Customer update + closure

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesCChloe (site contact)

  • SoFive Alameda

    800 W Tower Ave, Alameda, CA 94501 (Soccer)

    SoFivewestHealthyDouble-parentedDirections
    Active

    Issues: Customer wants courts area mapped; needs training.

    Next step: Adrian Choy to schedule concierge visit.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Schedule concierge visit

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    AAAbhinav Anand(Customer Success Manager)· Customer update + closure

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesAArnitaAAtif