CRChloe RichmondAutopilot Fleet Management

Fleet Insights by Team
InstallationDeployment45 Day Support Window / Preventative Maintenance
Nov 5–6 · On-site · Matt's Pickle & Padel, Pittsburgh
Mon

Robotic Pulse · Plan

Review issues · pick visits · assign concierges

Wed

Robotic Pulse · Blockers

Parts · OEM follow-up · customer input

Fri

Robotic Pulse · Status

Closed · carry-over · next steps

28Sites
19Active
8Pilot
7Priority

CR remote support across 28 active sites

Site locations

Site Status:
OEM:PUDUKENNONGausium✱CenoBots✱
Region:
1PickleBOS — Southie — South Boston, MA (active) · double-click for details1PickleBOS — Charlestown — Charlestown, MA (active) · double-click for details

Site & concierge directory

Status:
Facility:
Sports & Recreation
Pending: Canine Training (?)
Food & Drink
Medical
Education
Pending: High School (?)
Concierges:
2 of 35 sites

  • PickleBOS — Southie

    379R Dorchester Ave, South Boston, MA 02127 (Pickleball)

    PickleBOSeastPUDU CC1 ProSingle-parentedDirections
    Active

    Issues: Customer still filling the unit manually; needs proper workstation setup.

    Next step: Chloe Richmond to determine the faucet splitter required.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support

    • Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)

    AAAbhinav Anand(Customer Success Manager)· Customer update + closure

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesSShaliah

  • PickleBOS — Charlestown

    440 Rutherford Ave, Charlestown, MA 02129 (Pickleball)

    PickleBOSeastPUDU CC1 ProSingle-parentedDirections
    Active

    Issues: Workstation faucet attachment setup.

    Next step: Determine the faucet splitter required.

    Last updated

    Pending WIP

    Last visited

    Pending WIP

    Customer sentiment

    Pending WIP

    Next-step owners

    CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update

    • Fleet management
    • Triages issues and finds root cause
    • Keeps the project tracker current with issue status
    • Documents fixes and setups as SOPs, starting with the workstation setup
    • Can lead deployments / installations, and train other concierges

    ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring

    • Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
    • Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted

    JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support

    • Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)

    AAAbhinav Anand(Customer Success Manager)· Customer update + closure

    • Owns all customer communication and the closure of every open issue
    • Confirms visit windows with customers and sends them their visit times by Monday afternoon
    • Owns the items assigned to him in the State of the Union
    • Sends the Fireflies recap after each sync
    ConciergesAAhmed