InstallationDeployment45 Day Support Window / Preventative Maintenance
Nov 5–6 · On-site · Matt's Pickle & Padel, Pittsburgh
Mon
Robotic Pulse · Plan
Review issues · pick visits · assign concierges
Wed
Robotic Pulse · Blockers
Parts · OEM follow-up · customer input
Fri
Robotic Pulse · Status
Closed · carry-over · next steps
28Sites
19Active
8Pilot
7Priority
CR remote support across 28 active sites
Site locations
Site Status:
OEM:PUDUKENNONGausium✱CenoBots✱
Region:
Site & concierge directory
Status:
Facility:
Sports & Recreation
Pending: Canine Training (?)
Food & Drink
Medical
Education
Pending: High School (?)
Concierges:
1 of 35 sites
- Closed
Bay Club
501 Carter Street, Daly City, CA 94014 (Tennis and Pickleball)
Issues: SIM card setup — unable to pull data.
Next step: Coordinate payment plan to reactivate SIM. Abhinav Anand to check in with customer next week.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
AAAbhinav Anand(Customer Success Manager)· Customer update + closure
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesAAtifAArnita